Privacy Policy

Overview
Radiance Veil operates this website and store. This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, make a purchase, or contact us. By using our website, you're agreeing to this policy.

Information We Collect
Depending on how you interact with our site, we may collect: your name, email, phone number, billing and shipping addresses, payment and order details, items you've viewed or added to cart, customer support messages, and basic device info like your IP address and browser type.

We collect this directly from you, automatically through cookies, and through service providers like Shopify.

How We Use Your Information
We use it to process payments, fulfill and ship orders, send order confirmations and tracking, respond to support requests, handle returns and refunds, improve our site, prevent fraud, send marketing (when permitted), and meet legal requirements.

Vendors and Fulfillment Partners
We may work with vendors, warehouses, shipping carriers, payment processors, and other service providers to fulfill your order. We share only what's needed — like your name, shipping address, and order details — so they can ship your order, provide tracking, and help resolve issues. For any order, return, or shipping questions, please contact us directly, not our partners: support@radianceveil.com.

Shopify
Our store runs on Shopify, which helps us process orders, manage payments, and operate our site. Information you provide may be shared with Shopify and handled according to Shopify's own privacy practices.

Marketing and Advertising
We may use your info to send promotional emails, show relevant ads, and improve our marketing — this can include cookies, pixels, and analytics tools. You can unsubscribe from marketing emails anytime using the link in any email we send.

Cookies
We use cookies to keep our site running smoothly, remember your cart and preferences, support checkout, and understand site traffic. You can manage cookies through your browser settings, though blocking them may affect how parts of our site work.

Children's Privacy
Our site isn't intended for children, and we don't knowingly collect data from anyone under the age of majority in their area. If you believe a child has shared personal info with us, please contact us so we can remove it.

Data Security and Retention
We take reasonable steps to protect your information, though no online system is completely secure. We keep personal data only as long as needed — to provide our services, maintain records, meet legal obligations, and resolve disputes.

Your Privacy Rights
Depending on where you live, you may have the right to: access the info we have about you, correct inaccuracies, request deletion, request a copy of your data, opt out of marketing or targeted ads, and appeal a privacy decision. To exercise any of these, contact us at support@radianceveil.com — we may need to verify your identity first.

Third-Party Links
Our site may link to outside websites. We're not responsible for their privacy practices — please review their policies before sharing any personal info there.

International Transfers
Your information may be processed or stored outside your home country. When required, we use appropriate safeguards for these transfers.

Changes to This Policy
We may update this Privacy Policy as our business, services, or legal requirements change. Updates will be posted here with a new "Last updated" date.

Contact Us
Questions about this policy or a privacy request?
Radiance Veil Customer Support
support@radianceveil.com