Privacy Policy

Radiance Veil operates this website and online store. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, make a purchase, contact us, or use our services.

By using our website, you acknowledge that you have read and understand this Privacy Policy.

 

Personal Information We Collect

 

We may collect personal information depending on how you interact with our website, including:

 

Name
Email address
Phone number
Billing address
Shipping address
Payment and transaction details
Order history
Items viewed, added to cart, or purchased
Customer support messages
Device information, such as IP address, browser type, and website activity

 

We collect this information directly from you, automatically through cookies and similar technologies, and from service providers such as Shopify.

 

How We Use Your Information

 

We use your personal information to:

 

Process payments
Fulfill and ship orders
Provide order confirmations and tracking updates
Respond to customer support requests
Process returns, refunds, exchanges, or cancellations
Improve our website and customer experience
Detect and prevent fraud
Send marketing emails or advertisements, when permitted
Comply with legal obligations

 

Vendors and Fulfillment Partners

 

Radiance Veil may work with selected vendors, suppliers, warehouses, fulfillment partners, shipping carriers, payment processors, and service providers to process and deliver orders.

When necessary, we may share relevant order information with these partners, such as your name, shipping address, order details, and contact information. This allows us to fulfill your order, provide tracking, handle returns or refunds, and resolve order issues.

Customers should contact Radiance Veil directly for order, return, refund, or shipping support.

 

Shopify

 

Our store is powered by Shopify. Shopify helps us operate our online store, process orders, manage payments, and provide shopping services.

Information you provide through our store may be shared with Shopify and processed according to Shopify’s privacy practices.

 

Marketing and Advertising

 

We may use your information to send promotional emails, show relevant ads, or improve our marketing. This may include using cookies, pixels, analytics tools, and advertising platforms.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in our emails.

 

Cookies

 

Our website uses cookies and similar technologies to help the store function properly, remember your preferences, keep items in your cart, support checkout, analyze website traffic, and improve your shopping experience.

You can control cookies through your browser settings. Blocking cookies may affect how parts of our website work.

 

Children’s Privacy

 

Our website is not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can request deletion.

 

Data Security and Retention

 

We take reasonable steps to protect personal information. However, no online transmission or storage system is completely secure.

We keep personal information only as long as needed to provide services, process orders, maintain records, resolve disputes, comply with legal obligations, and enforce our policies.

 

Your Privacy Rights

 

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Request a copy of your personal information
Opt out of certain marketing or targeted advertising
Appeal a privacy request decision, where applicable

To make a privacy request, contact us at:

support@radianceveil.com

We may need to verify your identity before completing certain requests.

 

Third-Party Links

 

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party websites. Please review their policies before providing personal information.

 

International Transfers

 

Your personal information may be processed or stored outside the country where you live. When required, we rely on appropriate legal safeguards for international data transfers.

 

Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices. Updates will be posted on this page with a revised “Last updated” date.

 

Contact Us

 

For questions about this Privacy Policy, privacy requests, or customer support, contact:

Radiance Veil Customer Support
Email: support@radianceveil.com