Refund and Return Policy

At Radiance Veil, we want you to feel confident shopping with us. Because we work with selected vendors, suppliers, warehouses, and fulfillment partners, all return and refund requests must be reviewed and approved before any item is sent back.

 

Please do not send products to the address on the package, the manufacturer, vendor, or fulfillment supplier unless Radiance Veil has provided written return instructions. Return addresses may vary depending on the product, vendor, warehouse, and reason for return.

For return, refund, cancellation, replacement, or order issue requests, contact us at:

support@radianceveil.com

30-Day Return Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unused, unworn, unopened, with tags if applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, email us with your order number, full name, reason for return, and photos or videos if the item is damaged, defective, incorrect, or missing.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

 

Vendor and Fulfillment Partner Returns

 

Radiance Veil works with selected vendors, suppliers, warehouses, and fulfillment partners to process and ship orders. Because of this, approved returns may need to be sent to a specific vendor, warehouse, or fulfillment return location.

Items sent to the wrong address, the original shipping address, the address on the package, or directly to a vendor without approval may not be eligible for a refund.

 

Cancellations

 

Order changes or cancellation requests must be made within 12 hours of purchase.

After this window, we may not be able to cancel or modify the order because it may have already been submitted to a vendor, supplier, warehouse, or fulfillment partner for processing.

If your cancellation is approved before the order has been processed, fulfilled, or shipped, your refund will be issued to your original payment method.

 

Damages and Issues

 

Please inspect your order when you receive it. If your item is damaged, defective, incorrect, or missing, contact us as soon as possible with your order number and clear photos or video of the item, packaging, and shipping label.

An item is considered damaged if it arrives physically broken, defective, or unusable. Damaged outer packaging, such as a dented box, does not automatically qualify as product damage if the product itself is in good condition.

We do not refund or replace items damaged through normal use, wear and tear, misuse, improper care, or failure to follow product instructions.

 

Exceptions and Non-Returnable Items

 

Certain items cannot be returned for hygiene, safety, or product integrity reasons.

 

Non-returnable items may include:

Opened beauty or personal care products
Used skincare, hair care, wellness, or makeup products
Used makeup tools or personal care tools
Custom or personalized products
Sale, clearance, promotional, or final sale items
Gift cards, if offered
Items damaged through normal use or misuse
Products returned without approval
Products sent to the wrong return address

 

Because Radiance Veil sells beauty, skincare, hair care, wellness, and personal care items, we cannot accept returns on opened, used, worn, tested, or unsealed products unless the item arrived damaged, defective, incorrect, or otherwise qualifies under this policy.

 

Exchanges

 

Because our products may be fulfilled by different vendors and warehouses, direct exchanges may not always be available.

The fastest way to get the item you want is to request a return for the original item. Once the return is accepted, you may place a separate order for the new item.

 

Return Shipping

 

If a return is approved because the item arrived damaged, defective, incorrect, or missing, Radiance Veil will work with the applicable vendor, supplier, warehouse, or fulfillment partner to determine the available resolution. This may include a replacement, refund, return instructions, or another remedy depending on the situation.

If a return is approved for any other reason, the customer may be responsible for return shipping costs.

Original shipping, delivery, and handling charges are non-refundable unless the issue was caused by an order or fulfillment error.

 

European Union 14-Day Cooling-Off Period

 

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be unused, unworn, unopened, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

This does not apply to items that are not eligible for return due to hygiene, safety, customization, or other legal exceptions.

 

Product Concerns and Safe Use

 

Please follow all product instructions, warnings, care guidelines, and safety precautions included with your product or listed on our website.

Radiance Veil is not responsible for damage, injury, irritation, allergic reaction, or misuse caused by failure to follow product directions or by using a product in a way it was not intended to be used.

If you experience discomfort, irritation, or an adverse reaction, discontinue use immediately. If needed, consult a qualified medical professional.

Product information on our website is for general informational purposes only and is not medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

 

Refunds

 

We will notify you once your return or refund request has been reviewed. If a physical return is required, we will notify you once the returned item has been received and inspected.

If approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for processing after approval. Your bank, credit card company, or payment provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Refunds may be denied if:

 

The item was opened, used, worn, tested, or unsealed
The item was damaged after delivery
The item was damaged through normal use, misuse, or improper care
The return request was made outside the allowed timeframe
The item was sent back without approval
The item was sent to the wrong return address
Required photos, videos, or order information were not provided
The item is not eligible for return due to hygiene or safety reasons
The issue does not qualify under this policy

 

All refunds are processed in U.S. dollars (USD) to the original payment method used at checkout. Customers are responsible for any foreign transaction fees, currency conversion fees, exchange rate differences, or fees charged by their bank or payment provider.

 

Shipping and Delivery

 

Shipping and delivery depend on our selected vendors, suppliers, warehouses, fulfillment partners, and shipping carriers.

Radiance Veil is not responsible for shipping or delivery delays outside of our control, including delays caused by vendors, suppliers, fulfillment warehouses, customs, shipping carriers, weather, holidays, incorrect addresses, or other unexpected circumstances.

If your order includes multiple items, products may ship separately and may arrive at different times depending on the vendor or fulfillment partner.

 

Lost, Stolen, Delayed, or Delivered Packages

 

If your package is delayed, lost, stolen, or marked as delivered but you have not received it, contact us so we can review the tracking information and assist where possible.

Final delivery scans, carrier investigations, and lost package determinations may depend on the shipping carrier, vendor, or fulfillment provider.

Radiance Veil is not responsible for packages lost, stolen, delayed, or misdelivered due to incorrect shipping information provided by the customer.

If tracking shows the package was delivered to the shipping address provided at checkout, Radiance Veil may not be responsible for replacing or refunding the order unless the issue qualifies under this policy.

 

Incorrect Shipping Address

 

Customers are responsible for entering a complete and accurate shipping address at checkout.

Radiance Veil is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake, contact us immediately. If the order has already been processed, fulfilled, or shipped, we may not be able to change the address or cancel the order.

 

Oregon Shipping and Handling Disclosure

 

Radiance Veil is operated from Oregon and follows Oregon consumer disclosure requirements. Any applicable shipping, delivery, and handling charges will be shown at checkout before you complete your purchase.

By placing an order, you agree to the total amount shown at checkout, including product price, applicable taxes, and any shipping, delivery, or handling charges.

 

Contact Us

 

For return, refund, cancellation, replacement, shipping, or order issue requests, contact:

Radiance Veil Customer Support
Email: support@radianceveil.com

Please include your order number so we can assist you faster.