Terms of Service

Overview

Welcome to Radiance Veil. The terms “we,” “us,” and “our” refer to Radiance Veil. Radiance Veil operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.

Radiance Veil is powered by Shopify, which enables us to provide our services to you.

These Terms of Service describe your rights and responsibilities when you use our website, store, products, and services.

Please read these Terms carefully. By visiting, interacting with, or using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our website or services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

To use our services, including browsing our online store or purchasing products, you may be asked to provide certain information such as your email address, billing information, payment information, and shipping information. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

Section 2 - Our Products

We make every effort to display our products as accurately as possible. However, product colors, appearance, size, packaging, or details may vary depending on your device screen, display settings, supplier updates, or vendor availability.

We do not guarantee that the appearance, quality, or results of any product will meet your expectations or appear exactly as shown online.

Product descriptions, pricing, availability, images, and details may change at any time without notice. We reserve the right to discontinue any product or limit quantities offered to any person, region, or jurisdiction.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Radiance Veil reserves the right to accept or decline your order for any reason.

Your order is not accepted until we confirm acceptance and payment has been processed. Please review your order carefully before submitting it, as we may not be able to accommodate cancellations or changes once the order has been accepted, processed, or submitted to a vendor or fulfillment partner.

If we make a change to, cancel, or decline an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.

Your purchases are subject to return or exchange only according to our Refund Policy.

You agree that purchases made through Radiance Veil are for personal or household use and not for commercial resale or unauthorized export.

Section 4 - Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price listed at the time your order is placed and will appear in your order confirmation.

Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and payment information so we can complete transactions and contact you as needed.

You represent that the payment information you provide is true, correct, and complete, that you are authorized to use the payment method provided, and that you will pay all charges incurred at the posted prices, including applicable shipping, handling, and taxes.

Section 5 - Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed.

Radiance Veil may work with selected vendors, suppliers, warehouses, shipping carriers, and fulfillment partners to process and deliver orders. Because of this, shipping times, tracking updates, packaging, and delivery methods may vary by product.

We are not responsible for delays caused by vendors, suppliers, fulfillment partners, shipping carriers, customs, weather, holidays, incorrect shipping information, or events outside of our control.

Once an order has been transferred to the shipping carrier, title and risk of loss may pass to the customer to the fullest extent permitted by law.

Any applicable shipping, delivery, and handling charges will be shown at checkout before you complete your purchase.

Section 6 - Vendor and Fulfillment Partner Services

Radiance Veil may use third-party vendors, suppliers, manufacturers, warehouses, and fulfillment partners to source, process, ship, replace, or refund products.

Customers purchase products directly from Radiance Veil through our website. Customer service questions, order questions, return requests, refund requests, and shipping concerns should be directed to Radiance Veil, not directly to vendors, suppliers, manufacturers, or fulfillment partners.

For customer support, contact:

support@radianceveil.com

Please do not send returns to the address on the package, original shipping label, manufacturer, supplier, or vendor unless Radiance Veil has provided written return instructions.

Section 7 - Intellectual Property

Our services, including trademarks, branding, text, images, graphics, product reviews, videos, audio, designs, logos, product names, service names, and website layout, are owned by Radiance Veil, its affiliates, licensors, or service providers and are protected by intellectual property laws.

These Terms allow you to use our website and services for personal, non-commercial use only. You may not reproduce, distribute, modify, publicly display, republish, download, store, or transmit any material from our website without our prior written consent.

Radiance Veil’s name, logo, product names, service names, designs, and slogans may not be used without our written permission. Shopify’s name, logo, and related marks are the property of Shopify. Other names, logos, and marks belong to their respective owners.

Section 8 - Optional Tools

We may provide access to third-party tools that we do not monitor, control, or manage.

You understand and agree that access to these tools is provided “as is” and “as available,” without warranties or endorsements. Your use of optional third-party tools is at your own risk and discretion.

Any new tools, features, or resources added to our website in the future will also be subject to these Terms of Service.

Section 9 - Third-Party Links

Our website may contain links to third-party websites, tools, or platforms. We are not responsible for reviewing or evaluating the content, accuracy, policies, or practices of third-party websites.

If you choose to access third-party links, you do so at your own risk. We are not liable for any harm, damages, purchases, resources, services, or content related to third-party websites.

Please review third-party policies carefully before engaging in any transaction.

Section 10 - Relationship with Shopify

Radiance Veil is powered by Shopify, which enables us to provide our online store and services to you. However, any purchases made through our store are made directly with Radiance Veil.

By using our services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Radiance Veil, including any injury, damage, loss, product concern, shipping issue, return, or refund related to purchases made from Radiance Veil.

You release Shopify and its affiliates from claims, damages, and liabilities related to your purchases and transactions with Radiance Veil.

Section 11 - Privacy Policy

All personal information collected through our website is subject to our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process personal information about your access to and use of our website in order to provide and improve services. Information submitted through our store may be shared with Shopify and other service providers as needed to process orders, payments, shipping, analytics, fraud prevention, marketing, and customer support.

Please review our Privacy Policy for more information.

Section 12 - Feedback

If you submit, upload, post, email, or otherwise send ideas, suggestions, reviews, feedback, proposals, photos, testimonials, or other content to Radiance Veil, you grant us a worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display that content for business, promotional, marketing, or service-related purposes.

You represent that you own or have the rights to any content you submit and that your content does not violate any third-party rights, laws, or these Terms.

We are not required to maintain feedback in confidence, pay compensation, or respond to feedback.

We may monitor, edit, or remove content that we determine is unlawful, offensive, misleading, harmful, defamatory, obscene, or otherwise objectionable.

Section 13 - Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.

We reserve the right to correct errors, update information, change or cancel orders, or modify content at any time without prior notice, including after you have submitted an order.

Section 14 - Prohibited Uses

You may only use our website and services for lawful purposes.

You may not use our website or services:

For unlawful or malicious purposes
To violate laws, regulations, or ordinances
To infringe intellectual property rights
To harass, abuse, defame, intimidate, or harm others
To submit false or misleading information
To upload or transmit viruses, malware, or harmful code
To send spam, phishing messages, or unauthorized advertising
To impersonate another person or business
To collect or track personal information of others
To interfere with website security or functionality
To scrape, crawl, extract, or misuse website data without permission
To bypass security, authorization, or access restrictions

We reserve the right to suspend, disable, or terminate access to our services if we determine that these Terms have been violated.

Section 15 - Agents and Automated Access

You may not use bots, scrapers, automated tools, artificial intelligence agents, or other automated systems to access, interact with, copy, extract, purchase, or interfere with our website or services unless permitted by us in writing.

Any automated access must clearly identify itself and comply with all technical and legal restrictions we provide. We may limit, block, or restrict automated access at any time.

Section 16 - Termination

We may terminate this agreement or your access to our website or services at any time, without notice, if we determine that you have violated these Terms or used our services improperly.

You will remain responsible for any amounts due up to the date of termination.

Sections relating to intellectual property, feedback, limitation of liability, indemnification, privacy, governing law, and any other provisions that should survive termination will continue to apply after termination.

Section 17 - Disclaimer of Warranties

The information on our website is provided for general informational purposes. We do not guarantee that the information is accurate, complete, current, or useful.

Except as expressly stated by Radiance Veil, our website, services, and products are provided “as is” and “as available,” without warranties or conditions of any kind, either express or implied.

We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow certain warranty disclaimers, so some limitations may not apply to you.

Section 18 - Limitation of Liability

To the fullest extent permitted by law, Radiance Veil, our partners, directors, officers, employees, affiliates, agents, contractors, vendors, suppliers, fulfillment partners, service providers, licensors, Shopify, and Shopify affiliates shall not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of our website, services, or products purchased through our store.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

Section 19 - Indemnification

You agree to indemnify, defend, and hold harmless Radiance Veil, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, vendors, suppliers, fulfillment partners, and service providers from any claims, losses, damages, liabilities, demands, or expenses, including reasonable attorney fees, arising from:

Your breach of these Terms
Your violation of any law
Your violation of third-party rights
Your access to or use of our website or services
Your misuse of products purchased through Radiance Veil

We may control the defense and settlement of any claim, and you agree to cooperate in the defense of such claims.

Section 20 - Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law. Any unenforceable portion will be considered severed, and the remaining provisions will remain valid and enforceable.

Section 21 - Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service and any policies posted on our website represent the entire agreement between you and Radiance Veil regarding your use of our website and services and supersede prior agreements or communications.

Any ambiguities in these Terms shall not be interpreted against the drafting party.

Section 22 - Assignment

You may not transfer, assign, or delegate these Terms or your rights and obligations without our prior written consent.

Radiance Veil may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

Section 23 - Governing Law

These Terms of Service and any separate agreements whereby we provide services or products shall be governed by and interpreted in accordance with applicable federal laws and the laws of the State of Oregon, without regard to conflict of law principles.

You and Radiance Veil consent to the venue and personal jurisdiction of the applicable courts in Oregon for disputes related to these Terms, unless otherwise required by applicable law.

Section 24 - Headings

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

Section 25 - Changes to Terms of Service

You can review the most current version of these Terms of Service on this page at any time.

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or services after changes are posted means you accept those changes.

Section 26 - Contact Information

Questions about these Terms of Service should be sent to:

Radiance Veil Customer Support
Email: support@radianceveil.com

For order questions, return requests, refund requests, shipping issues, vendor-related fulfillment concerns, or general customer support, please contact us at: