Refund & Return Policy
At Radiance Veil, we want every customer to feel confident and taken care of when shopping with us. Please read this policy carefully before starting a return, since following these steps is the fastest way to get your request approved and processed.
Important: Please Read Before Returning
We work with third-party suppliers and fulfillment partners, so return addresses vary by product and are only provided once your return is approved.
Do not send items to the address on the package, the manufacturer, or the supplier.
Do not ship anything back before receiving written approval from our team.
Items sent without approval or to an unauthorized address may not be eligible for a refund and may not be recoverable.
All return, exchange, and refund requests must be submitted by email to support@radianceveil.com. We're unable to process requests through any other channel, including social media messages, product reviews, or chargebacks.
30-Day Return Window
Returns and exchanges must be requested within 30 days of the date of delivery. To be eligible, items must be:
Unused, unworn, unwashed, and unaltered
In their original condition with original tags attached
In their original packaging, where applicable
Items showing signs of wear, use, washing, alteration, odors (including perfume, deodorant, or smoke), makeup, or damage are not eligible for a refund.
How to Start a Return
Step 1: Email us. Send a message to support@radianceveil.com with:
Your order number
Your full name
The item(s) you'd like to return
Your reason for the return
Clear photos or video, if the item arrived damaged, defective, or incorrect
Step 2: Wait for approval. Our team will review your request and reply with approval, return instructions, and the authorized return address for your item(s).
Step 3: Ship your return. Securely package your item(s) and ship them to the authorized return address using a trackable shipping method. We recommend keeping your tracking number and receipt until your refund is complete.
Step 4: Inspection and refund. Once your return is received and inspected at our return facility, we'll email you to confirm whether it's approved. Approved refunds are initiated to your original form of payment within 10 business days.
Exchanges
To make sure you get the item or size you need as quickly as possible, we don't process direct exchanges. Instead:
Place a new order for the correct item or size through our website.
Request a return for the original item by following the steps above.
The original item must be returned within the 30-day window, received at our return facility, and pass inspection before a refund for it is issued. Return shipping costs for exchanges are the customer's responsibility.
Return Shipping
All return shipping costs are the customer's responsibility, including returns for refunds and exchanges.
The only exception: if our team confirms an item arrived damaged or defective due to a warehouse error, or the wrong item was sent, Radiance Veil will cover the return shipping.
Customers are responsible for arranging and paying for return shipping to the authorized return address provided by Radiance Veil.
Original shipping charges are non-refundable, and return shipping costs paid by the customer will not be reimbursed.
A restocking fee will be applied to all returns and exchanges.
Radiance Veil is not responsible for returns that are lost, damaged, or delayed in transit. Please package items securely and use a trackable shipping method so you can confirm delivery to our return facility.
Return Inspection & Refunds
All returned merchandise must be fully received at our designated return facility and inspected before any refund is approved. Refunds are not issued because a return has been shipped, is in transit, or shows as delivered. A refund is only issued after the item is received and has passed inspection.
During inspection, our team confirms the item is unused, unworn, unwashed, unaltered, and returned with original tags and packaging, where applicable.
If your return is approved, your refund will be initiated to your original form of payment within 10 business days. Please allow additional time for your bank or payment provider to post the refund to your account.
Denied Returns
A return may be denied if the item:
Shows signs of wear, use, washing, alteration, or damage
Is missing tags or original packaging
Was returned outside the 30-day window
Was returned without prior approval or to an unauthorized address
Is listed as non-returnable
If your return is denied, we'll notify you by email. Denied items are not eligible for a refund.
Non-Returnable Items
The following items cannot be returned or refunded:
Final sale, clearance, or promotional merchandise
Custom or personalized items
Gift cards
Items returned without prior approval
Items sent to an unauthorized return address
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and clear photos or video of the issue.
Our team will review your photos or video to determine whether the issue was caused by a warehouse error. Once we review your request, we'll let you know whether a return is needed.
If the issue is confirmed as a warehouse error, Radiance Veil will cover the return shipping. Depending on availability, we'll offer a replacement or a refund.
If the issue is not the result of a warehouse error, standard return terms apply and return shipping costs are the customer's responsibility.
We're unable to offer refunds or replacements for items affected by normal wear, misuse, improper care, or damage that occurs after delivery.
Missing Items
Orders with multiple items may ship separately and arrive on different days. If your tracking shows your order as delivered but an item is missing, please contact us within 7 days of delivery so we can look into it.
Cancellations
Need to change or cancel an order? Please contact us within 12 hours of purchase. After that, your order may already be in processing or fulfillment and we may not be able to make changes. If your order has already shipped, you can request a return once it arrives by following the steps above.
European Union Customers
Customers in the European Union have the right to withdraw from a purchase within 14 days of receiving their order without giving a reason. To withdraw, email support@radianceveil.com with your order number and a clear statement that you wish to cancel your purchase.
Items must be returned within 14 days of notifying us, unused and in their original condition with tags attached. Return shipping costs are the customer's responsibility. Once we receive the returned item, or proof that it has been shipped, we'll refund the purchase price and the original standard shipping charge to your original payment method within 14 days.
Shipping & Delivery
Delivery timelines vary based on your location and our fulfillment partners. We're not responsible for delays caused by shipping carriers, customs processing, or an incorrect address entered at checkout. Please double-check your shipping address before completing your order.
Contact Us
We love hearing from you!
Radiance Veil Customer Support
support@radianceveil.com
Mon–Fri | 9AM–5PM PT
Please include your order number so we can help you as quickly as possible. We generally respond within 2–3 business days.