Start a Return Or Exchange

Step 1: Check Your Eligibility
Make sure your request is within 30 days of delivery. Items must be unused, unworn, and unwashed, with original tags attached and in their original packaging. Please note: final sale, clearance, or promotional merchandise, custom or personalized items, and gift cards are not eligible for return.

Step 2: Email Us to Request a Return
Send an email to support@radianceveil.com, or use our Contact Us form listed at the bottom of this page, with the following:

• Your order number
• Your full name
• Your reason for return
• If your item arrived damaged, defective, or incorrect — photos or video of the issue

We're only able to process return and exchange requests through these channels, so reaching out here is always the fastest way to get things moving. We generally respond within 2-3 business days.

Step 3: Wait for Approval
All returns must be reviewed and approved before being sent back. Please do not ship your item to the address on your package, the manufacturer, or the supplier — return addresses vary by product and will only be provided once your request is approved. Items sent to an unauthorized address may not be eligible for a refund.

Step 4: Ship Your Item Back
Once approved, we'll email you the correct return instructions and address. Return shipping is the customer's responsibility for both standard returns and exchanges, unless the return is due to our error (a damaged, defective, or incorrect item) — in that case, we'll cover the cost.

Step 5: For Exchanges — Place a New Order
Need a different size? To get your replacement to you as fast as possible, simply place a new order for the correct size directly on our site. Once your original item is approved for return, shipped back, and confirmed in transit, we'll issue a reimbursement for the original item to your original payment method. Return shipping for exchanges is the customer's responsibility.

Step 6: Receive Your Refund
Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days. Refunds may be declined if the item shows signs of use, was returned outside the 30-day window, or was sent back without prior approval.

Need to Cancel Instead?
Reach out within 12 hours of placing your order. After that window, your order may already be in process and we may not be able to make changes.

Contact Us
Radiance Veil Customer Support
support@radianceveil.com
You can also reach us using the Contact Us form listed below.
Please include your order number so we can assist you as quickly as possible. We generally respond within 2-3 business days.