Refund and Return Policy

At Radiance Veil, we want every customer to feel confident and taken care of when shopping with us. All returns must be reviewed and approved before being processed. Because we work with third-party suppliers and fulfillment partners, please do not return items to the address on the package, the manufacturer, or the supplier — return addresses vary by product and will only be provided once your request is approved. Items sent to an unauthorized address may not be eligible for a refund.

All return and exchange requests must be submitted through support@radianceveil.com. We're not able to process returns through any other channel, so reaching out to us directly is always the fastest way to get it resolved.

30-Day Return Window
You may request a return within 30 days of delivery. Items must be unused, unworn, and unwashed, with original tags attached and in their original packaging.

To start a return, email us your order number, full name, and reason for return. If your item arrived damaged, defective, or incorrect, please include photos or video so we can look into it right away. Once approved, we'll send you return instructions — we just ask that nothing be shipped back before that step.

Exchanges
Need a different size? To ensure you get your replacement as quickly as possible, exchanges are handled by placing a new order for the correct size — simply purchase the item you need directly on our site. Once your original item is approved for return, shipped back, and we've confirmed it's in transit, we'll issue a reimbursement for the original item to your original payment method. Return shipping for exchanges is the customer's responsibility.

Cancellations
Need to change or cancel an order? Just reach out within 12 hours of purchase. After that window, your order may already be in process and we may not be able to make changes.

Damaged, Defective, or Incorrect Items
We recommend inspecting your order as soon as it arrives. If something isn't right, let us know promptly with your order number and clear photos or video — we want to make it right. We're unable to offer refunds or replacements for items affected by normal wear, misuse, or improper care.

Non-Returnable Items
The following items are not eligible for return:

• Final sale, clearance, or promotional merchandise
• Custom or personalized items
• Gift cards
• Items returned without prior approval or sent to an unauthorized address

Return Shipping
Return shipping is the customer's responsibility for both standard returns and exchanges, unless the return is due to our error (a damaged, defective, or incorrect item), in which case we'll cover it. Original shipping charges are non-refundable unless the issue was on our end.

Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days. Refunds may be declined if an item shows signs of use, was returned outside the 30-day window, or was sent back without prior approval.

European Union Customers
EU customers are entitled to a 14-day cancellation period in accordance with applicable regulations. Items must be unused, unworn, with tags attached, and in original packaging.

Shipping & Delivery
Delivery timelines may vary based on your location and our fulfillment partners. We're not responsible for delays caused by shipping carriers, customs processing, or an incorrect address provided at checkout. Orders with multiple items may ship separately.

Contact Us
We're here to help.
Radiance Veil Customer Support
support@radianceveil.com
Please include your order number so we can assist you as quickly as possible.