Start a Return Or Exchange
We want returns to be as simple as possible. Follow the steps below, and please don't skip ahead. Shipping an item back before it's approved is the most common reason a refund gets delayed or denied.
Step 1: Check Your Eligibility
Before starting a request, make sure your item meets all of the following:
Returns and exchanges must be requested within 30 days of the date of delivery
The item is unused, unworn, unwashed, and unaltered
Original tags are attached and the item is in its original packaging, where applicable
Not eligible for return: final sale, clearance, or promotional merchandise; custom or personalized items; and gift cards.
Received a damaged, defective, or incorrect item? Please contact us within 7 days of delivery so our team can review the issue.
Step 2: Email Us to Request a Return
Email support@radianceveil.com with:
Your order number
Your full name
The item(s) you'd like to return or exchange
Your reason for the return
Clear photos or video, if your item arrived damaged, defective, or incorrect
Email is the only way we can process return and exchange requests, so reaching out there is always the fastest way to get things moving. We generally respond within 2–3 business days.
Step 3: Wait for Approval
All returns must be reviewed and approved before anything is shipped back.
Please do not send your item to:
The address on your package
The manufacturer
The supplier
We work with multiple fulfillment partners, so return addresses vary by product and are only provided once your request is approved. Items sent without approval or to an unauthorized address may not be eligible for a refund.
Step 4: Ship Your Item Back
Once your request is approved, we'll email you the return instructions and the correct return address.
Securely package your item with its original tags and packaging.
Ship it to the return address we provide, using a trackable shipping method.
Keep your tracking number and receipt until your refund is complete.
Return shipping costs are the customer's responsibility for all returns and exchanges. The only exception is if our team confirms your item arrived damaged or defective due to a warehouse error, or the wrong item was sent. In that case, we'll cover the return shipping.
A restocking fee will be applied to all returns and exchanges.
Radiance Veil is not responsible for returns that are lost or damaged in transit, so tracking is strongly recommended.
Step 5: For Exchanges, Place a New Order
Need a different size? We don't process direct exchanges. To get the right item to you as quickly as possible:
Place a new order for the correct item or size on our website.
Request a return for your original item by following Steps 1–4 above.
Once your original item is received at our return facility and passes inspection, we'll refund it to your original payment method. Return shipping for exchanges is the customer's responsibility.
Step 6: Receive Your Refund
After your return arrives at our return facility, our team will inspect it and email you to confirm whether it's approved.
Approved refunds are issued to your original payment method within 10 business days.
Please allow extra time for your bank or payment provider to post the refund.
Original shipping charges are non-refundable.
Refunds are not issued when a return is shipped, in transit, or marked delivered. They're only issued after the item is received and inspected.
A refund may be denied if the item:
Shows signs of wear, use, washing, alteration, or damage
Is missing tags or original packaging
Was returned outside the 30-day window
Was sent back without prior approval or to an unauthorized address
Need to Cancel Instead?
Contact us within 12 hours of placing your order. After that window, your order may already be processing and we may not be able to make changes. If your order has already shipped, you can start a return once it arrives.
Contact Us
We love hearing from you!
Radiance Veil Customer Support
support@radianceveil.com
Mon–Fri | 9AM–5PM PT
Please include your order number so we can help you as quickly as possible. We generally respond within 2–3 business days.